Customer account
Question: How do I register?
Answer: You can register via the B2B registration form. Once you have filled in at least the mandatory fields, click the red button. Your user account is created immediately.
Question: Why is my account not activated immediately?
Answer: After registration we check your details and link your user to your company. Once activated you are notified by email and can use all features of the 3NRG B2B shop.
Question: How do I log in?
Answer: Use the login button at the top right or go to the login page and sign in with your email and password. If you have forgotten your password, use the "Reset password" function.
Products and prices
Question: Why can't I see prices?
Answer: Prices are shown to registered business customers only. Please log in, or register first if you do not have an account yet.
Payment
Question: Which payment methods are available?
Answer: The available payment methods are shown at checkout. Business customers can also arrange payment on account with their contact person.
Question: Where do I find my invoice?
Answer: Log in, open "My account" via your name at the top right and choose "Your invoices".
Ordering and delivery
Question: Are there delivery costs?
Answer: Yes, delivery costs are calculated per order and shown in the cart before you order.
Question: When will my order arrive?
Answer: You can check the delivery status at any time in your customer account by opening the order details.
Question: What are the delivery requirements?
Answer: The delivery point must be freely accessible for a 40-tonne truck. Qualified staff and suitable unloading equipment must be available on site. If needed, you can book a forklift for unloading with your order.
Question: Can I cancel my order later?
Answer: Cancellation after conclusion of the contract is only possible with our express written consent. If we agree, we reserve the right to charge a handling fee of 25% of the net order value. Once the goods have been loaded or handed over to the carrier, cancellation is no longer possible.
Cancellation and returns
Question: Do I have a right of withdrawal?
Answer: As a business customer you have no statutory right of withdrawal as known from consumer sales. Our B2B shop addresses businesses only, so returns of non-defective goods are excluded.
Question: What if the delivered goods are defective?
Answer: Please inspect the goods on receipt and notify us of any defect in writing as soon as possible (details and deadlines in section 11 of our terms). If the goods are defective, we remedy this at our discretion by repair or replacement.
Contact
Question: Where do I find my personal contact?
Answer: After registration your personal contact is shown in your customer account.
Question: How do I reach 3NRG GmbH?
Answer: By phone on +49 35953 291590, by email to info@3nrg.de or via our contact form.